Frequently Asked Questions

We accept all major credit cards including Visa, Mastercard, and American Express.

Yes — all prices displayed on the website are in Canadian dollars (CAD).

The export says the checkout uses industry-standard SSL encryption and a PCI-DSS compliant payment gateway.

Orders are processed quickly for fast dispatch. Contact support as soon as possible if you need a change.

The export states ORIA ships internationally to most countries, with shipping calculated at checkout.

Domestic Canadian orders typically arrive within 2–5 business days; international orders generally arrive within 7–21 business days.

Canadian orders ship via Canada Post or UPS. International orders are dispatched via tracked international courier.

International orders may be subject to customs duties or import taxes charged by the destination country.

Yes — free standard shipping is available on qualifying Canadian orders over a minimum order value.

All ORIA products are intended strictly for research purposes and are not intended for human consumption.

Yes. Every batch is tested by an accredited independent Canadian laboratory, with COAs available on request.

Lyophilized peptides should be stored at −20°C when not in use. Once reconstituted, store at 4°C and use within the recommended window.

It refers to the HPLC purity result: 98% or more of the detected material in the vial is the correct target peptide.

Returns are not accepted once an order has shipped due to the nature of research compounds. Damaged or incorrect orders should be reported within 48 hours.

Photograph the damaged packaging and product immediately and contact support for a replacement or resolution.